Question 1

How to change subscription settings?

Accepted Answer

Manage your plan from the Subscription page in your account — you can upgrade from Study to Pro, or cancel a paid plan at any time. Cancelling switches your account to the free Study plan immediately, so you keep access without being charged again.

Question 2

What to do with payment issues?

Accepted Answer

If a renewal charge fails, we automatically retry it over the next few days and email you about it. If all retries fail, your account moves to the free Study plan so you don't lose your saved summaries. If payment problems keep happening, email us and we'll help sort it out.

Question 3

How to contact support?

Accepted Answer

Email us at support@cruxly.tech — we read every message and get back to you as soon as we can.

Support